Software Vendor Audit Customer Case

Client Situation:

A leading insurance company with over 10,000 employees, 10 million customers and a complex operating environment

Situation Summary:

• Third-party software vendor contacted company informing them of their intentions to audit the enterprise
• Company required a thorough review of all third-party and in-house applications to prepare for software audit
• Company was unaware of how to properly minimize their third-party vendor software requirements
• Company had goals to maximize existing software investment while minimizing future software expenditures
• Company needed assistance to negotiate with third-party software vendor

What our Service Professional Accomplished with Software Vendor Audit:

• Discovered that several applications were licensed incorrectly
• Properly suggested a more advantageous license model that more accurately reflected the customer’s needs
• Developed a successful strategy to maximize the value of existing software investment and minimize future expenditures
• Successfully assisted customer with third-party vendor contract negotiations

Results and Benefits:

• Successfully avoided the potential audit of third-party vendor

• Eliminated the supposed need to acquire over two million dollars in new software licenses
• Helped customer adopt a more advantageous software licensing portfolio
• Achieved customer goals in three months after project inception: Customer had three internal personnel initially work on project for six months with unsatisfactory results
• As an outsourcer, maintained proper license levels and types for customer on an on-going basis following the service